Field Installation Engineer

Eligibility Criteria-

• Comfortable with extensive fieldwork and on-site client interactions
• Strong written and verbal communication skills
• Customer-centric mindset with a service-oriented approach
• Prior experience in Help Desk Support, Technical Support (Tech/Non-Tech), or Software Support is required
• Mandatory ownership of a 2-wheeler and a laptop
• Proficiency in the local language is essential

Roles & Responsibilities—

• Visit and engage with restaurant partners at their locations
• Deliver prompt and effective on-site customer and technical support
• Install, configure, and deploy POS software on client systems/devices
• Conduct product training sessions and guide clients on best usage practices
• Identify, diagnose, and resolve technical errors and system issues efficiently
• Build and maintain strong, long-term customer relationships
• Research, analyze, and implement solutions for software and basic hardware issues
• Troubleshoot technical challenges, including account setup, system configurations, and network issues
• Ask targeted, insightful questions to quickly identify root causes
• Communicate with clients via field visits, phone, email, or chat until complete issue resolution
• Ensure accurate documentation and logging of all support cases

Technical Expertise & Experience—

• Proven experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
• Hands-on exposure to Windows, Linux, and Mac OS environments
• Solid understanding of computer systems, mobile devices, and related technologies
• Ability to diagnose and troubleshoot basic to intermediate technical issues
• Familiarity with remote desktop and remote support tools
• Strong analytical, problem-solving, and communication skills
• Capability to provide clear, step-by-step technical guidance (both written and verbal)
• Certifications in Microsoft, Linux, Cisco, or similar technologies will be an added advantage

Additional Qualifications & Skills—

• Expertise in software installation, configuration, and client training
• Exceptional troubleshooting and solution-oriented mindset

Contact details -

neeraj.jasaliya@petpooja.com /  96016 37787