Head of Facility Management

Head - FM

Responsibilities

Lead - Facility Management (Region)

Regional Facility Operations Management:

Oversee end-to-end facility management operations across multiple projects in the region.

Establish and monitor standard operating procedures (SOPs) for all sites, ensuring uniform service quality.

Snagging & Handover:

Lead the snagging process for apartments across projects, ensuring all units meet installation standards.

Collaborate with project delivery teams to rectify defects and ensure timely handovers.

Common Area & Maintenance Oversight:

Ensure consistent upkeep of common areas across all sites, focusing on cleanliness, functionality, and safety.

Manage maintenance schedules for critical systems, including HVAC, plumbing, elevators, and fire safety.

People Management:

Lead and manage regional facility management teams, ensuring high levels of performance and accountability.

Provide training and development opportunities for site-based teams to enhance efficiency.

Act as a liaison between central leadership and site teams to align strategies and operational goals.

Customer Satisfaction:

Address consumer complaints promptly and oversee site-level processes for grievance redressal.

Monitor feedback across all projects to drive customer satisfaction and continuously improve services.

Budget Planning & Cost Optimization:

Prepare and oversee regional budgets for facility management operations.

Track and control expenses across sites to ensure cost-effective service delivery while maintaining quality.

Statutory Compliance:

Ensure all regional projects comply with statutory regulations, safety standards, and legal requirements.

Conduct periodic audits across projects to maintain compliance and avoid operational disruptions.

Key Stakeholders - Internal

Business Heads

Finance Team

Security Team

Safety

Construction Team

Projects Team

Key Stakeholders - External

Government Bodies

Police

Tenants/ Customers

Qualifications