Infrastructure Technical Support Practitioner

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Project Management Office (PMO) Mobilization & Run
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on delivering high-quality support to enhance system performance and reliability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the implementation of technology at the operating system level across all server and network areas. - Engage in basic and intermediate level troubleshooting for hardware and software issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Project Management Office (PMO) Mobilization & Run. - Strong understanding of technical support processes and methodologies. - Experience with troubleshooting server and network issues. - Familiarity with various operating systems and software solutions. - Ability to work collaboratively in a team environment. Additional Information: - The candidate should have minimum 8 years of experience in Project Management Office (PMO) Mobilization & Run. - This position is based at our Ahmedabad office. - A 15 years full time education is required. Expertise in below: Onboarding /Offboarding, Access Management Headcount Reporting Timesheet defaulter chasing and reporting. RAIDs tracking and monitoring. End User Jira, Confluence users – Tool updates, design queries in Jira, export reports etc Shared Mailbox Management Resource Management Contract Management Invoicing Audit Time sheet management Project Planning E2E Program & Project Management – Both Agile and waterfall Portfolio, Program & Project Delivery, Risk, Stakeholder, Performance, Change and Resource Management Coaching and mentoring Conflict resolution Strong facilitation skills JIRA, Confluence, Clarity