Inside Sales Consultant

As an Inside Sales Consultant at MY SOLAR, your primary responsibility is to generate sales by making and receiving phone calls. You will effectively communicate with customers to promote the company’s products, address inquiries, and close sales. Your efforts will directly contribute to the company’s revenue growth and customer satisfaction.

Company Overview

MY SOLAR is a leading manufacturer and supplier of solar protection devices and industrial electrical products. With a commitment to innovation and quality, MY SOLAR focuses on offering sustainable solutions to meet evolving energy needs.

Key Responsibility:

Make sales calls to potential and existing customers.

Answer incoming calls and provide product details.

Explain product features, benefits, pricing, and usage.

Record every interaction and lead status in CRM system.

Address and overcome customer objections.

Maintain regular follow-up with leads and pending cases.

Ensure customer satisfaction post-purchase.

Meet or exceed daily, weekly, and monthly sales goals.

Work with other departments to resolve client issues.

Participate in promotional campaigns or contests.

Key Result Areas (KRAs):

Sales Conversion Rate: Convert a high percentage of calls into confirmed orders.

Customer Satisfaction: Ensure positive experience through helpful communication.

Call Volume: Maintain minimum daily outbound/inbound call targets.

Lead Follow-Up: Complete follow-ups and convert them within defined timeline.

Revenue Growth: Contribute directly to monthly sales targets.

Key Performance Indicators (KPIs)

KPI Target: Daily Call Volume≥ 80 calls per day

Conversion Rate≥ 20% of total leads

Customer Satisfaction Score: ≥ 90%

Follow-Up Completion Rate: 100% follow-ups within 48 hours

Monthly Revenue: As per assigned individual target