Key Responsibilities:

• Make outbound calls to insurance companies for claim status and eligibility verification.
• Follow up insurance carriers based on client appointments.
• Track and update the status of unpaid claims.
• Adapt to various voice-based processes as required.
• Maintain accurate daily logs of activities.
• Complete assigned tasks efficiently and accurately, adhering to client SLAs.
• Work collaboratively in a team environment to achieve shared goals.
• Escalate issues to senior management in a timely manner when necessary.

Skills Required:

• Strong analytical and problem-solving abilities.
• Proficiency in MS Office and familiarity with relevant applications.
• Excellent verbal communication and convincing skills.
• Attention to detail and accuracy.
• Strong time management and organizational skills.
• Ability to work under deadlines while maintaining confidentiality.
• Initiative and teamwork-oriented mindset.