International Voice Process Agent

Manage inbound and outbound calls with international customers, ensuring clear, accurate, and professional communication.

Resolve customer inquiries efficiently by providing correct product and service information while delivering a positive customer experience.

Maintain detailed call records, update customer information in internal systems, and adhere strictly to process, quality, and compliance standards.

Consistently achieve assigned quality benchmarks, communication standards, and performance metrics.

Work closely with team leaders and internal teams to resolve customer issues promptly and improve overall service delivery.