International Voice Process Agent

Client Communication Manager (USA Customer Support Process)

Location: On-site

Shift: Night Shift (US Time Zone)

Job Overview

We are looking for a Client Communication Manager who can independently manage day-to-day communication with our existing and upcoming clients, primarily based in the United States. The ideal candidate will act as a key point of contact between clients and internal teams, ensuring smooth communication, timely issue resolution, and long-term client relationship management.

Key Responsibilities

• Manage daily communication with current and prospective US clients via email, calls, and virtual meetings
• Serve as the primary liaison between clients and internal teams to ensure clear understanding of requirements and expectations
• Address client queries, concerns, and escalations in a professional and timely manner
• Coordinate with operations, HR, and delivery teams to resolve client issues efficiently
• Maintain accurate records of client interactions, feedback, and action items
• Ensure consistent follow-ups and proactive communication to enhance client satisfaction
• Support onboarding of new clients and ensure smooth handover to relevant teams
• Build and maintain strong, long-term client relationships

Required Skills & Qualifications

• Excellent English communication skills (verbal and written)
• Strong understanding of client communication processes, preferably with global or US clients
• Ability to handle multiple clients and priorities simultaneously
• Problem-solving mindset with a customer-first approach
• Professional attitude with strong interpersonal and coordination skills
• Comfortable working in night shifts aligned with US time zones
• Prior experience in client communication, customer support, or account management is an advantage

What We Offer

• Competitive salary package
• Performance-based incentives linked to client satisfaction and service quality
• Opportunity to work on a US customer support process
• Growth-oriented work environment with long-term career prospects