International Voice Process Agent

Client Coordination & Follow-Up Agent

Role Overview

We are looking for a proactive and well-spoken Client Coordination & Follow-Up Agent who will act as a bridge between our existing clients, candidates, and internal teams. The primary responsibility of this role is to manage regular follow-ups, ensure smooth communication regarding job profiles, and maintain strong, professional relationships with clients and employees.

Key Responsibilities

• Make regular outbound calls to existing clients for follow-ups related to job requirements, candidate status, and hiring progress
• Coordinate between clients, candidates, and internal recruitment teams to ensure a smooth and timely workflow
• Follow up with candidates regarding job profiles, interview schedules, feedback, and next steps
• Maintain clear and professional communication to avoid gaps or misunderstandings between all stakeholders
• Build and sustain long-term relationships with clients and employees working with the company
• Update and maintain accurate records of calls, follow-ups, and communication status in internal systems
• Address basic queries from clients and candidates and escalate issues to the concerned team when required
• Ensure high levels of professionalism, confidentiality, and responsiveness at all times

Required Skills & Qualifications

• Strong verbal communication skills in English (additional languages are a plus)
• Excellent follow-up and coordination abilities
• Good interpersonal and relationship-management skills
• Basic understanding of recruitment or HR processes is preferred
• Ability to manage multiple stakeholders simultaneously
• Organized, disciplined, and detail-oriented approach to work

Preferred Experience

• 0–3 years of experience in client coordination, customer support, recruitment support, or follow-up roles
• Experience in calling-based roles or relationship management will be an advantage

Key Traits We Look For

• Polite, confident, and professional phone etiquette
• Problem-solving mindset
• Ownership of responsibilities
• Ability to work independently while coordinating with teams