IT Executive

Job Description

Job Summary: The IT Executive will be responsible for managing and supporting Dermatouch’s IT infrastructure, systems, and end-user requirements. This includes installation, configuration, troubleshooting, and maintenance of IT hardware/software, user account management, IT asset tracking, and ensuring data security. The role also involves supporting internal teams with IT tools (such as email, CRM, and cloud-based applications) to ensure smooth day-to-day business operations.

Requirements

Key Responsibilities:

• Create, manage, and maintain user accounts in Active Directory, Zoho, and other business applications.

• Provide required access permissions and manage hardware allocation for new employees.

• Install, configure, and troubleshoot Windows OS, MS Office, Zoho Email, Zoho Books, Zoho CRM, and other company-specific software.

• Provide IT training and guidance to new users on policies and tools (onsite & remotely).

• Manage, configure, and monitor firewalls, antivirus systems, and backups to ensure data security.

• Oversee CCTV monitoring, networking devices, and IT peripheral inventory.

• Support and troubleshoot network issues, printers, and hardware upgrades.

• Act as the first point of contact for IT support queries via ticketing tools or direct communication.

• Troubleshoot and resolve IT issues (hardware/software/network) for employees across offices and remote locations.

• Procure, maintain, and track IT assets including laptops, desktops, printers, and mobile devices.

• Maintain up-to-date records of IT hardware and software licenses.

• Ensure IT policies and security protocols are followed across the organization.

• Maintain regular backups and prepare IT reports/documentation as required.

Qualifications & Skills:

• Bachelor’s degree/diploma in Information Technology, Computer Science, or related field.

• 2–4 years of experience in IT support/desktop support/system administration.

• Strong knowledge of Windows OS, Active Directory, MS Office, and cloud-based applications.

• Experience with Zoho (Email, Books, CRM) preferred.

• Knowledge of firewalls, antivirus solutions, and backup management.

• Good troubleshooting, problem-solving, and communication skills.

• Ability to multitask, prioritize, and work under pressure.

Interested Candidate Can Direct Apply : 98982288860