IT Support Executive

Hardware & Systems Support

• Installation & Configuration: Install, configure, and maintain desktop computers, laptops, peripherals (printers, scanners), and mobile devices.
• Troubleshooting: Diagnose and resolve hardware malfunctions (e.g., component replacement, driver issues) for end-user devices and essential IT equipment.
• System Maintenance: Perform routine maintenance, upgrades, and patches on operating systems (Windows, macOS, Linux) and core applications.
• Asset Management: Maintain an accurate inventory of all IT assets, including tracking hardware lifecycle, warranty, and disposal.

Networking & Connectivity

Network Troubleshooting: Diagnose and resolve network connectivity issues (LAN/WAN, Wi-Fi, VPN, internet access) for end-users.

• Device Management: Configure, monitor, and troubleshoot basic network hardware, including routers, switches, and access points.
• Cabling: Assist with physical network cabling, patching, and maintaining the organization's network closets/data centers.
• Security Basics: Implement and monitor basic network security protocols, including firewall access rules and WPA security for wireless networks.

End-User Support & Operations

• Helpdesk Management: Act as a primary responder for the IT helpdesk, handling tickets (via phone, email, or ticketing system) for all technical issues.
• Account Management: Manage user accounts, access permissions, email setup, and security settings in Active Directory and other centralized systems.
• Documentation: Create and maintain clear, step-by-step technical documentation, knowledge base articles, and user guides.
• Training: Provide essential training and guidance to end-users on hardware usage, software applications, and IT best practices.