JC Home Delivery Lead

Job Responsibilities

1. Responsible for Jio Home Delivery (JHD) in JC Operation

2. Manage and supervise various outbound channels to ensure high service

levels for JHD customers

3. Recruit, train & deploy outbound direct sales agents in JC area as

per the given target

4. Monitor refresher training on JHD process and product knowledge to

agents

5. Drive Lead Acceptance & Lead Delivery on day to today basis

6. Ensure JC Level Master Configurations on JHD platform - Agents,

Stores, PIN Codes, Products

7. JC territory planning to ensure 100% manning coverage

8. Supervise and manage General Trade & Own Store promoters (xDSS) for

Home Delivery

9. Propose improvements to ensure augmented customer experience

10. Monitor and gather competition/industry plan, initiatives, policies

and best practices

Skills and Competencies

1. Knowledge of managing , supervising direct sales teams of min 8-10

people

2. Knowledge of product and market

3. Knowledge of Direct Sales Practices

4. Team Recruitment Skills

5. Target orientation

6. Customer focus

Education

Graduate in any discipline / (MBA or equivalent preferred)

Experience

Graduate: 4-8 Years / MBA: Min. 2-6 years

interested one share their Resumes at bharvi.vasant@ril.com