Cluster Operations Manager

Manager - Cluster Operations - Express Logistics

FILING INFORMATION

Position

Manager – Cluster Operations

Department

Express Business, Operations

Location

Multiple

Band

3

Reporting To

DGM – Regional Operations

ROLES & RESPONSIBILITIES

Key responsibilities

• Ownership of  cost, cost  should be as per  defined matrix for the cluster. Ensure  Cost budgets are delivered.

• Responsible for the operation of the Branch and Hub , conducting operations review, operational efficiency and cost effectiveness

• Identify / manage a team of Branches and Hubs , transport coordinators and team members of all cluster branches and Hubs.

• Ensure required number of labour made available at Branch and Hubs  and sufficient SBP’S are made available for all cluster Branches. 

• Ensure complete adherence to safety, tax and legal non compliances as communicated by HO

• Proposed corrective and preventive measures in case of misconduct or deviation from standard setting

• Does the daily operational communication with the client, addressing all client requirements in cooperation with their subordinates.

• Ensure highest customer satisfaction through amazing service levels

• Constantly interact with  all existing customers.

• Identify suitable team members based on the required job profiles. 

• Governed by the rules of work safety and is responsible for training new employees in this area

• Constantly nurture and motivate all the team members

• Identify and maintain pipeline of talent.

QUALIFICATIONS & COMPETENCIES

 

• Minimum of 7-10 years of experience in leading teams in the Express Business.

• Experience of handling labour / placement of vehicles.

• Good communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders.

• Demonstration of strong planning skills essential

• Good interpersonal skills and ability to effectively work with senior leadership.

• Strong desire to improve our service, products, and processes, with ability to drive continuous improvement.

• Ability to impact organization results through influence across organizational boundaries.

• Strong networker, influencer, and team player.

 

Experience Level

Senior Level