Liner Operations Manager

Manager - Liner

Responsibilities

Liner Coordination & Support

• Act as a daily operational touchpoint for shipping lines and their appointed agents.
• Coordinate vessel schedules, port cut-offs, stuffing plans, and container availability.
• Assist in allocation management for export stuffing and facilitate slot utilization.
• Track ETA/ETD, rotation schedules, and communicate updates to internal teams and customers.

B. Documentation & Process Handling

• Ensure timely submission and verification of documentation required by liners (Shipping Bills, VGM, EIR, LOI).
• Support in DO (Delivery Order) validation for import cargo.
• Coordinate for checklist corrections, BL amendments, and correction approvals with liners.
• Maintain daily documentation logs, vessel reports, and compliance records.

C. Customer & Stakeholder Management

• Support CHAs, freight forwarders, and exporters/importers with liner-related queries.
• Address documentation discrepancies, slot issues, and container-related concerns.
• Build rapport with liner representatives to improve service coordination and response time.

D. Operational Coordination

• Coordinate with CFS/yard teams for container placement, stuffing priorities, and movement planning.
• Monitor container inventory, damages, empty acceptance, and release procedures.
• Coordinate with transporters for timely placement and evacuation of containers as per liner instructions.

E. Reporting & MIS

• Prepare reports related to liner performance, slot utilization, stuffing status, and volume handled.
• Track vessel-wise liftings, pendency, and release movements.
• Highlight operational exceptions, delays, and risks to the Liner Relations Manager.

F. Compliance & Governance

• Ensure adherence to liner-specific SOPs and operating guidelines.
• Follow safety, documentation accuracy, and operational compliance standards.
• Support audits, reconciliations, and internal governance processes

Key Performance Indicators (KPIs)

• Slot allocation utilization percentage.
• Timeliness and accuracy of documentation.
• Query response and issue resolution TAT.
• Reduction in vessel miss-outs or delays.
• Customer/liner satisfaction levels.
• Compliance with SOPs and audit standards.

Qualifications

• Graduate in Logistics, Supply Chain, Commerce, or a related field.
• Diploma/Certification in Shipping & Logistics is an added advantage.
• 5–8 years of experience in CFS/ICD/port operations, shipping line coordination, or freight forwarding.
• Understanding of EXIM processes, vessel operations, and liner documentation.