Master Data Management and Delivery & Customer Service Manager

MDM (Vendor Customer Service) & DCC

Responsibilities

1. Delivery & Transition Management

· Define requirements and scope of services for TPDD, Forward Auction, Reverse Auction, and documentation processes.

· Develop governance structures, process controls, policies, and procedures.

· Ensure value realization and validate change requirements during service transitions.

2. Data Governance & Management

· Design and implement data governance frameworks and processes.

· Deliver SAP MDG, Ariba, and ADMS integration for new businesses and SAP instances.

· Manage change requests, user training, and system integration for enhanced data quality.

3. Business Service Expansion

· Identify and explore opportunities for transitioning new business services to GCC-GAP in consultation with stakeholders.

4. Operations Management

· Oversee work planning, team allocation, performance management, and escalation handling.

· Drive departmental organization planning, budgeting, staffing, and team-building initiatives.

5. Automation & Innovation

· Promote automation through RPA and AI/ML adoption to enhance efficiency and customer satisfaction.

6. Customer Satisfaction & Stakeholder Engagement

· Conduct periodic stakeholder reviews to assess service satisfaction for E-auction, MDM, and ADMS services.

· Implement continuous improvement initiatives based on feedback.

7. Compliance & Audit

· Support audit activities and ensure timely closure of non-conformance issues.

Qualifications

•  BE / Btech ( Mech, Elect, IT Electronics, computer) . Btech + MBA preferred
• 15+ years of experience in procurement, operations, governance, and transformation roles.
• Proven track record in scaling services, process automation, and data governance across organizations.