NOC Engineer

Skills Required:

• Mandatory Skills : SIP, ILD/NLD
• Resolving any issues related to the servers, networks and telecommunications by consistently troubleshooting and monitoring
• Experience in handling ILD customer complaint issues such as ASR, ACD, Call failure, calling card Call Failure, FAS, no RBT, mute call, NLD/ILD roaming call failure, CLI issue, one-way audio etc.
• Initiation and effective management of Trouble Ticket (TT) through the closure, paying close attention to the SLA requirement and capturing all relevant.
• Experience in handling ILD customer complaint issues such as ASR, ACD, Call failure, calling card Call Failure, FAS, no RBT, mute call, NLD/ILD roaming call failure, CLI issue, one-way audio etc.
• Checked Carrier wise performance Report, IP report & Band Width Utilization Report.
• Coordination with different carriers while new interconnection or active carriers.
• Monitoring of Soft Switch and take corrective action.
• Analysis of Hardware/Software related alarms in coordination with Vendor and resolve the issue.
• Daily analysis of ASR &ACD.
• Experience in various Protocols, e.g. SS7, SIP, SIGTRAN & H.323 etc. to diagnose any reason for call failures.
• Experience in Handling performance-based issues such as low ASR, low ACD, high PDD, and blocked circuits

Experience: 2 – 6 Years

Qualification

Bachelors/Masters or Diploma any field