Operation Manager

Please Apply If You Have Travel Industry Experience. We do not Required Fresher in Our Company.

Urban Trip Planners is seeking a dedicated and organized Operations Manager to join our team. The ideal candidate will have experience in the travel and tourism industry and will be responsible for overseeing the daily operations of the office. You will play a critical role in managing and coordinating bookings for our clients, including flights, hotels, and travel packages, ensuring a seamless customer experience.

Key Responsibilities:

• Flight Bookings: Handle flight reservations and coordinate with airlines to secure the best rates and schedules.
• Hotel Bookings: Manage and finalize hotel reservations for clients, ensuring timely confirmations and optimal accommodations.
• Package Bookings: Assist clients in booking complete travel packages, including tours, activities, and other travel-related services.
• Quotation Creation: Prepare and provide accurate quotations for clients based on their travel requirements, ensuring competitive pricing and clear communication.
• Operational Coordination: Oversee daily operations to ensure smooth processes, troubleshoot issues, and improve efficiency.
• Client Communication: Interact with clients via email, phone, and in-person to understand their travel needs and ensure satisfaction.
• Vendor Relations: Coordinate with hotels, airlines, and other service providers to ensure quality services for clients.

Requirements:

• Proven experience in operations or a similar role within the travel and tourism industry.
• Strong knowledge of travel booking platforms and tools (e.g., flight, hotel, and package booking systems).
• Excellent communication and negotiation skills.
• Ability to handle multiple tasks efficiently and work under pressure.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office and basic knowledge of travel software.
• Bachelor's degree in Hospitality, Travel, Business Management, or related fields (preferred).