Generating Leads and Making Outbound Calls:

• Contacting potential customers to introduce products or services and identify their needs. 

Persuading Customers to Purchase:

• Using sales techniques and scripts to convince customers to make a purchase, upsell or cross-sell additional products. 

Handling Inbound Calls:

• Answering customer inquiries, addressing complaints, and providing support. 

Managing Customer Accounts:

• Keeping track of customer information, updating records, and following up on orders. 

Providing Customer Service:

• Offering friendly and efficient service, addressing concerns, and building strong customer relationships.