Receptionist / Front Office Executive

Job Summary:

We are looking for a smart, polite, and responsible Receptionist cum Data Entry cum Customer Calling Executive who can manage front desk operations, handle customer calls, and support the office with accurate data entry and documentation. The candidate should have good communication skills, basic computer knowledge, and the ability to multitask.

Key Roles & ResponsibilitiesA) Reception / Front DeskHandle front desk operations and greet visitors professionally

Maintain visitor records and manage appointments

Answer incoming calls and transfer to concerned staff

Manage courier, parcels, inward-outward registers

Maintain reception area and ensure proper office coordination

B) Data Entry & DocumentationPerform accurate data entry in Excel / software / ERP

Maintain daily records, reports, and customer database

Update lead/customer details and follow-up status

Prepare and maintain files, documents, and office registers

Handle scanning, printing, photocopying, and filing work

C) Customer Calling & Follow-upMake outbound calls for customer follow-ups and lead conversion

Handle customer queries and provide required information

Confirm appointments and take service requests

Record customer feedback, complaints, and escalate when required

Maintain call reports and daily follow-up tracking

D) CoordinationCoordinate between customers and internal teams

Support admin and office staff as per requirement

Share daily work updates with reporting manager

Required SkillsGood communication skills (Hindi + English preferred)

Basic computer knowledge (MS Excel, Word, Email)

Strong typing speed and accuracy

Customer handling and polite behavior

Good follow-up and coordination skills

Ability to multitask and manage time

Interview Information

Communication Preference: