Receptionist / Front Office Executive

t Smile Foreign Education, we are passionate about transforming students' dreams of studying abroad into reality. As a growing leader in overseas education consulting, we aim to deliver a warm, professional, and seamless experience for every student who walks through our doors.

We are seeking a well-presented, highly organized, and proactive Receptionist to serve as the first point of contact for students, parents, and visitors. The ideal candidate will play a key role in managing front-desk operations, coordinating administrative activities, and ensuring a welcoming and efficient reception experience.

Key Responsibilities:Front Office & Visitor Management:

• Greet all visitors in a warm, professional manner and assist them with appropriate guidance.
• Answer incoming phone calls with courtesy, handle inquiries, and route calls/messages to appropriate staff.
• Maintain a clean, organized, and professional reception area at all times.
• Log all visitor entries and maintain accurate call records.

Administrative Support:

• Receive, sort, and distribute incoming mail and courier packages.
• Maintain essential front-office registers and documentation logs.
• Collect, scan, and organize student documents with high attention to detail.
• Update and manage student records in the CRM system.

Student Coordination & Communication:

• Coordinate with students for submission of pending documents or other requirements.
• Provide walk-in visitors with detailed information about IELTS programs and other services.
• Maintain and update IELTS student attendance on a daily basis.
• Publish weekly IELTS test results on the notice board (every Tuesday).
• Assist students in booking test dates for IELTS, Duolingo, and other relevant exams.
• Communicate parking guidelines to students as per building regulations.

Finance & Documentation Handling:

• Receive payments from students (e.g., coaching, consulting, application, exam fees) and coordinate with the Accounts Department for proper documentation and handover.