The receptionist is responsible for greeting visitors, handling incoming calls, managing schedules, and performing various administrative duties. This role requires excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities: 

1. Greeting Visitors: 

• Welcome guests in a friendly, professional manner.
• Direct visitors to the appropriate person or department.
• Ensure the reception area is tidy and presentable, with all necessary materials.

2. Telephone and Communication: 

• Answer and direct phone calls in a courteous manner.
• Manage emails and correspondences.
• Respond to inquiries and provide general information about the organization.

3. Administrative Support: 

• Schedule and confirm appointments or meetings.
• Maintain and organize files, records, and documents.
• Handle incoming and outgoing mail, including packages and courier services.
• Monitor office supplies and place orders when necessary.

4. Clerical tasks: 

• Assist in data entry, photocopying, and document preparation.
• Maintain office security by following procedures (e.g., issuing visitor badges).

5. Customer Service: 

• Address visitor or client concerns and escalate issues as necessary.
• Ensure a positive experience for all visitors, clients, and employees.

Skills and Qualifications: 

• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• ability to handle multiple tasks efficiently.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with office equipment (e.g., printers, fax machines).
• friendly, professional demeanor.
• ability to work independently and as part of a team.

Education and Experience: 

• High school diploma or equivalent; additional qualifications will be a plus.
• Previous experience in a receptionist or customer service role is preferred.