Receptionist / Front Office Executive

Customer Handling

Greet and welcome all walk-in customers professionally.

Understand customer needs and guide them to the relevant department (Sales / Service).

Maintain a pleasant and helpful attitude to enhance customer experience.

Manage customer check-in and check-out process for service vehicles.

Front Desk & Administrative Duties

Attend incoming calls, provide accurate information, and transfer queries to the right department.

Maintain the front office area, ensuring it remains clean and organized.

Manage appointment scheduling for test drives, service bookings, and other meetings.

Maintain visitor logs, enquiry registers, and daily customer footfall reports.

Coordination

Coordinate with Sales, Service Advisors, Technicians, and CRM teams for smooth customer handling.

Follow up on pending customer queries and ensure timely responses.

Assist in the preparation of daily/weekly MIS reports.

Documentation & Data Management

Manage customer enquiry forms, feedback forms, and satisfaction surveys.

Update customer data accurately into the CRM or DMS system.

Handle filing, document management, and basic administrative paperwork.

Customer Experience & Hospitality

Offer refreshments to customers where applicable.

Ensure a comfortable waiting area experience.

Support dealership events, camps, and promotional activities.