Recruitment Specialist

Job Description: Process Associate – Operations

Company: Panacea Global Recruitment Consultancy

Experience: 1–2 Years

Qualification: BBA / BMS / MBA (Human Resources preferred)

Location: Satellite, Ahmedabad

About the Role

We are looking for a proactive and detail-oriented Process Associate – Operations to support our recruitment workflow and ensure seamless coordination between clients, candidates, and internal teams. The ideal candidate must have hands-on experience in Talent Acquisition operations, interview coordination, documentation management, CRM/ATS handling, and stakeholder communication.

This role requires strong organizational skills, the ability to manage multiple processes simultaneously, and a commitment to delivering a high-quality experience to clients and candidates.

Key Responsibilities

Candidate & Client Coordination

• Communicate proactively with client HR teams, hiring managers, and candidates to ensure timely interview scheduling and status updates.
• Share interview confirmations, reminders, and follow-ups via emails, WhatsApp, and ATS.
• Serve as a consistent point of contact for all process-related queries.

Recruitment Process Management

• Manage end-to-end operational tasks such as interview scheduling, candidate shortlisting, and follow-up coordination.
• Collect, verify, and organize candidate compliance and onboarding documents as per client requirements.
• Maintain accurate candidate records, activity logs, and status updates in the CRM/ATS.

ATS / CRM Management & Automation

• Work on ATS/CRM systems for daily operations: updating pipelines, tagging, status changes, notes, and progress tracking.
• Build, optimize, and automate CRM workflows such as reminders, follow-ups, automated email triggers, and reporting dashboards.
• Ensure data hygiene, error-free documentation, and compliance with internal process standards.

Operational Excellence

• Prepare and share regular MIS reports, process trackers, and workflow updates with internal stakeholders.
• Maintain seamless coordination between sourcing teams, recruiters, and client partners.
• Identify process gaps and recommend improvements to enhance turnaround time and candidate experience.
• Ensure 100% adherence to timelines and SLAs.

Communication & Documentation

• Draft and send professional email communication, interview updates, and documentation reminders.
• Communicate clearly and confidently in English (written, verbal, and comprehension).
• Prepare onboarding packages, compliance checklists, and process documents.

Required Skills & Competencies

• Bachelor’s degree in Management Studies / BBA / MBA (HR preferred).
• 1–2 years of experience in Talent Acquisition Operations, Recruitment Coordination, or HR Operations.
• Strong understanding of recruitment processes, interview workflow, and onboarding documentation.
• Hands-on experience in ATS / CRM tools; ability to automate workflows and optimize processes.
• Excellent English communication skills (writing, speaking, and understanding).
• Strong email writing etiquette and professionalism.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Strong organizational, multitasking, and stakeholder coordination skills.
• High level of ownership, accountability, and attention to detail.
• Ability to work in a fast-paced, deadline-driven environment.

Preferred Qualities

• Experience in a recruitment consultancy or staffing agency.
• Familiarity with compliance and credentialing processes.
• Tech-savvy with a process mindset and automation capability.
• Positive attitude, problem-solving ability, and client-centric approach.