Relationship Manager

Job Title: Relationship Manager – Customer Handling

Department: Sales / Customer Service

Location: Ahemdabad, Mehasana, Surat, Rajkot, Vadodara, Jamnagar, Bhavnagar & Anand

Reports To: Branch Manager

Employment Type: Full-time

Job Summary:The Relationship Manager – Customer Handling will be responsible for building and maintaining long-term relationships with customers, ensuring high levels of customer satisfaction and loyalty. The role involves understanding client needs, providing appropriate solutions, resolving issues, and promoting products/services to enhance the overall customer experience.

• Key Responsibilities:Act as the primary point of contact for assigned customers, handling all inquiries and service requests.
• Develop strong relationships with clients to ensure trust, retention, and satisfaction.
• Understand customer requirements and offer tailored solutions or products.
• Manage and resolve customer complaints or issues promptly and professionally.
• Coordinate with internal teams (sales, operations, finance, etc.) to ensure seamless service delivery.
• Maintain accurate records of customer interactions, feedback, and transactions in CRM systems.
• Identify opportunities for cross-selling and up-selling products and services.
• Monitor client accounts and proactively address potential risks or dissatisfaction.
• Prepare periodic reports on customer interactions, feedback, and service performance.
• Ensure compliance with company policies and regulatory requirements in all customer dealings.
• Qualifications & Skills:Bachelor’s degree in Business Administration, Marketing, Finance, or a related field (Master’s preferred).
• Proven experience (2–5 years) in customer relationship management, client servicing, or account management.
• Strong communication, interpersonal, and negotiation skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficient in CRM software and MS Office applications.
• Customer-oriented mindset with a passion for delivering exceptional service.
• Ability to work independently and collaboratively in a fast-paced environment.
• Key Competencies:Relationship Building
• Customer Focus
• Communication Skills
• Time Management
• Sales Orientation
• Analytical Thinking
• Adaptability