Sales Coordinator

Job Title: Sales Coordinator

Department: Sales

Location: Ahmedabad

Reporting To: Sales Director

Key Responsibilities:

• Handle inbound and outbound calls and respond promptly to customer queries.
• Manage and respond to inquiries via message, call, or other communication channels.
• Handle new and existing customers, ensuring excellent customer service and satisfaction.
• Coordinate with the Sales Team to ensure seamless execution of sales operations.
• Send company profiles, catalogues, and other relevant details to new and prospective customers.
• Prepare quotations and share them with customers as per requirements.
• Input and process orders accurately, ensuring they are delivered on time.
• Inform clients of any unforeseen delays or issues related to their orders.
• Coordinate with the Production and Dispatch teams to ensure timely delivery.
• Follow up on payments and maintain proper payment records.
• Share packing lists, invoices, and dispatch details with customers and internal teams.

Required Skills & Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in sales coordination, customer service, or a related field.
• Proficiency in MS Office (Excel, Word, Outlook).
• Strong communication and interpersonal skills.
• Ability to multitask.
• Excellent attention to detail and organizational skills.

Language Requirement:

• Proficiency in English and Hindi is mandatory.
• Knowledge of South Indian languages (Tamil, Telugu, Kannada, or Malayalam) is highly preferred to effectively communicate with regional customers.

Key Attributes:

• Customer-oriented and proactive
• Positive attitude and strong follow-up skills
• Team player with good coordination abilities
• Self-motivated and goal-driven