Sales Team Leader

Key Responsibilities

• Lead, motivate, and support a telesales team to achieve conversion and revenue targets.
• Monitor daily KPIs including conversion rate, call quality, daily connects, and productivity.
• Conduct coaching, training, and performance reviews to improve sales skills and cultural sensitivity.
• Ensure high-quality member interactions with empathy and adherence to Shaadi.com guidelines.
• Handle escalations, resolve member concerns, and maintain compliance with data privacy standards.
• Track sales trends, share insights with management, and ensure CRM accuracy.
• Prepare daily/weekly reports, manage team schedules, and maintain operational
• discipline.

Key KPIs for Success

• Conversion Rate & Revenue Achievement
• Average Revenue per Advisor (ARPA)
• Daily Connects & Lead Utilization
• Call Quality & Member Satisfaction (CSAT)
• Compliance & CRM Hygiene
• Team Target Achievement & Coaching Effectiveness

Qualifications

• 5-7 years of telesales/call-centre experience with at least 2 year in a team leader role.
• Strong communication skills in English and Hindi (regional languages are a plus).
• Experience in consultative selling, subscription sales, or consumer services preferred.
• Ability to coach, influence, and manage performance in a fast-paced environment.