Senior KHMS Coach - Operational Excellence and Continuous Improvement

Senior Analyst-KHMS Coach

Job Description

Job Title: KHMS Coach Location: GCC Ahmedabad/ GCC Mexico Department: GBS KHMS Reports To: GBS Group Lead About the Role As a KHMS Coach, you will play a pivotal role in deploying the Kraft Heinz Management System (KHMS) across the organization. Your mission is to foster an Operational Excellence mindset, build capabilities, and enable sustainable transformation through hands-on coaching and structured methodologies. This role is critical to embedding continuous improvement behaviors and driving measurable performance improvements. Key Responsibilities • Drive KHMS Deployment: Lead the rollout of KHMS across functions, ensuring alignment with Kraft Heinz’s Operational Excellence strategy. • Coach Across Organizational Levels: Provide hands-on coaching to leaders and teams, enabling adoption of Lean principles, servant leadership, and continuous improvement behaviors. • Capability Building: Design and deliver training programs using the ‘Learn, Do, Teach’ methodology to build internal capabilities for sustained excellence. • Performance Evaluation & Bottleneck Identification: Analyze operational data to assess current performance, identify inefficiencies, and recommend improvement opportunities. • Project Management & Execution: Lead and support Continuous Improvement projects using Lean Six Sigma tools, ensuring timely delivery and measurable impact. • Change Management Enablement: Facilitate change adoption by applying structured change management approaches and fostering resilience across teams. • Stakeholder Engagement: Collaborate with cross-functional leaders to embed KHMS initiatives into daily operations and strategic planning. Key Skills & Qualifications • Strong analytical and quantitative skills with a results-driven mindset. • Passion for Operational Excellence and Continuous Improvement. • Understanding of end-to-end processes (Order-to-Cash, Procure-to-Pay, Hire-to Retire). (Optional) • Practical experience in project management and Lean Six Sigma (Green/Black Belt preferred). • Affinity with data analytics and IT tools. • Experience in change management and stakeholder engagement. Coaching Competencies • Observation: Assess current state to identify strengths, weaknesses, and improvement opportunities. • Active Listening: Understand coachee objectives and support informed decision making. • Challenge & Influence: Encourage adoption of new leadership styles and behaviors. • Agility & Resilience: Adapt to dynamic environments while maintaining trust and credibility. • People Skills: Build strong relationships through excellent communication and empathy. Scope of Work • Team-Level Coaching: Implement practical problem-solving tools, performance drumbeat, and methods such as Day Start, Week Review, 90-Day Plans, and Working Standards. Apply tools like Value Stream Mapping, Initial Problem Analysis, KANO, and Customer Journey Mapping, TIMWOODS. • Tower-Level Coaching: Set direction and structure for Towers, align with GBS strategy, and define operational handbooks (Service Catalogue, Process Taxonomy, SOPs, Meeting Standards). • Post-Deployment: Drive further improvements through projects and daily work, deliver central training and certifications (Lean DMAIC, Continuous Improvement belts). Why Join Us? • Joining KHMS (Kraft Heinz Management System) is an opportunity to be at the heart of how GBS works and improves every day. • This is an opportunity to shape the future of Operational Excellence at Kraft Heinz, empower teams, and create lasting impact through capability building and cultural transformation. • As part of KHMS, you are not just supporting a function - you are shaping the way work gets done across towers, influencing leadership decisions, and building long term, sustainable ways of working. What makes KHMS exciting? 1. Enterprise-wide exposure: Work closely with multiple towers, senior leaders, and global stakeholders. Few roles offer this level of visibility across GBS. 2. Real impact, not slideware: KHMS is about practical execution - fixing real problems, improving clarity, reducing inefficiencies, and strengthening controls. 3. Be a change enabler: You will coach teams to move from ad-hoc working to standard, disciplined, and outcome-driven operations. 4. Build future-ready skills: Develop strong capabilities in operational excellence, stakeholder management, coaching, governance, and transformation delivery. 5. Thought leadership role: KHMS coaches are trusted advisors - not auditors, not admins. You influence how leaders think, review, and decide. 6. High learning curve, high ownership: Every tower is different. You learn fast, experiment, adapt, and leave behind a better system than what you found.

Location(s)

Ahmedabad - Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

Experience Level

Senior Level