Senior Customer Support Officer

We are a fast-growing SaaS company offering a CRM solution for educational institutions. Our platform helps schools and colleges manage admissions, communication, fee collection, and operations efficiently.We are looking for a proactive and customer-focused CRM Support Executive to provide remote support, troubleshoot issues, and ensure high customer satisfaction.Role OverviewThe CRM Support Executive will be responsible for:

• Handling customer queries via email, chat, and phone
• Troubleshooting product issues
• Coordinating with the technical team for escalations
• Ensuring timely resolution of tickets
• Supporting clients during onboarding and implementation
• Maintaining documentation and FAQs

Required Skills

• Strong communication skills (English + regional language preferred)
• Experience supporting CRM / ERP / SaaS products
• Understanding of ticketing systems
• Basic technical understanding (API, integrations, email deliverability preferred)
• Ability to explain technical concepts in simple language
• Strong problem-solving mindset