Senior Front Office Executive

Job Title: Senior Front Office ExecutiveJob SummaryThe Senior Front Office Executive will be responsible for managing front desk operations, guest reservations, billing, check-in/check-out processes, and team coordination. The role requires strong guest-handling skills, operational accuracy, and coordination with internal departments to ensure a smooth and premium guest experience.

Key Responsibilities1. Reservation Management

·     Handle room reservations through OTT platforms, emails, and telephone calls.

·     Ensure accurate booking entries in the system and proper room availability tracking.

·     Coordinate with concerned departments for reservation confirmations and changes.

2. Guest Handling & Front Desk Operations

·     Manage and supervise guest check-in and check-out procedures.

·     Handle guest queries, feedback, and complaints professionally.

·     Personally attend to escalated or sensitive guest issues to ensure satisfaction.

3. Billing & Cash Handling

·     Prepare, verify, and finalize guest invoices accurately.

·     Ensure timely billing and smooth settlement at the time of check-out.

·     Maintain cash register and ensure proper cash reconciliation at the end of each shift.

4. Staff Duty Roster & Scheduling

·     Prepare front office duty rosters, weekly offs, and shift schedules.

·     Ensure adequate manpower coverage during peak and non-peak hours.

5. Team & Inter-Department Coordination

·     Coordinate with front office team members for smooth shift handovers.

·     Liaise with Housekeeping, Maintenance, Accounts, Spa, F&B, and Sports departments for seamless operations.

6. Event & Workshop Inquiry Handling

·     Attend and respond to inquiries related to events, workshops, and activities.

·     Guide guests regarding availability, bookings, schedules, and venue details.

7. Other Duties

Perform any additional responsibilities assigned by the Reporting Manager, General Manager, Vice President, Managing Director, or Chairman from time to time.