Senior Manager - Master Data Management and Vendor Customer Service

Senior Manager-MDM (Vendor Customer Service) & DCC

Responsibilities

1. Delivery & Transition Management

• Define requirements and scope of services for TPDD, Forward Auction, Reverse Auction, and documentation processes.
• Develop governance structures, process controls, policies, and procedures.
• Ensure value realization and validate change requirements during service transitions.

2. Data Governance & Management

• Design and implement data governance frameworks and processes.
• Deliver SAP MDG, Ariba, and ADMS integration for new businesses and SAP instances.
• Manage change requests, user training, and system integration for enhanced data quality.

3. Business Service Expansion

• Identify and explore opportunities for transitioning new business services to GCC-GAP in consultation with stakeholders.

4. Operations Management

• Oversee work planning, team allocation, performance management, and escalation handling.
• Drive departmental organization planning, budgeting, staffing, and team-building initiatives.

5. Automation & Innovation

• Promote automation through RPA and AI/ML adoption to enhance efficiency and customer satisfaction.

6. Customer Satisfaction & Stakeholder Engagement

• Conduct periodic stakeholder reviews to assess service satisfaction for E-auction, MDM, and ADMS services.
• Implement continuous improvement initiatives based on feedback.

7. Compliance & Audit

• Support audit activities and ensure timely closure of non-conformance issues.

Required Skills & Competencies:

• Business Acumen
• Digital transformation/Automation  
• Program & Project Management
• Operations & Service Delivery Management
• Strategic & Technical Planning
• Process Improvement & Quality Management
• Stakeholder & Change Management
• Data Governance & Management
• Cross-Functional Collaboration
• SAP, Ariba & ADMS Integration
• AI/ML Adoption & Automation
• Vendor Management & Governance

Qualifications

Qualifications:

• BE / Btech ( Mech, Elect, IT Electronics, computer) . Btech + MBA   preferred
• 15+ years of experience in procurement, operations, governance, and transformation roles.
• Proven track record in scaling services, process automation, and data governance across organizations.