Senior Telecalling Officer

• Awareness call start of the month

● Adhering to Quality parameters ● Adhering to COC / TAT / Wrap-up ● Identifying POS accounts , Prioritize the Awareness call start of the month ● Adhering to Quality parameters ● Adhering to COC / TAT / Wrap-up ● Identifying POS accounts , Prioritize the Customers ● Collects additional charges such as Penal charges ● Achieve Daily Recovery Resolution (DRR) as per Milestones set ● Ask for PTP , generate Pick-ups ● Identifying accounts for Field visits ● Collects additional charges such as Penal charges ● Achieve Daily Recovery Resolution (DRR) as per Milestones set ● Ask for PTP , generate Pick-ups ● Identifying accounts for Field visits