Service Delivery Manager

Designation :- Service Manager

Role & Responsibility

-SLAs monitoring the as per activities assigned.

-Tracking Installed / De-installed terminals.

- Co-ordination and daily reporting for field activities.

-Support for Field Team for issue resolution

-MIS Reports and maintain Dash Boards based on departmental needs and requirements.

-Various MIS report preparation for banking merchant as per Bank/management’s requirement

Daily Assignment 

ü Stock Management of Device & SIM card

ü Daily Visit schedule report preparation and planning.

ü Response and cooperation to team

ü Timely deployment and update to backend team.

ü Rejection completion in system on the same day.

ü monitoring task completion at merchant location on the system.

Qualification & Experience

Graduate in any stream