Service Engineer

• Provide on-site installation, validation and commissioning of

Machine

• Perform hands-on on site troubleshooting, service and

repairs 

• Provide high level technical support to external customers at

their location

• Provide on-site training to the customers

• Interface with cross functional work teams such as field

applications, 

• Customer support/services, product management, manufacturing and

marketing/sales

• Develop Service technical documentation 

• Create and maintain service information in the company

enterprise database

• Timely and professionally handle field service calls and issues

arising from the field service visits

• Timely complete and submit all required paperwork  and vayak application

• Communicate with the customer to ensure satisfaction and

implement any necessary corrective actions

• Misc. other duties commensurate with the capabilities of a Field

Service Engineers

• They may need to go through blueprints, point out possible flaws

in a plan and come up with proper procedures for installation. 

• Another duty is to install and operate Machine at test sites to

make sure the product is working properly and poses no danger to the end

users and other employees. 

• Service engineers also carry out periodic inspection on the

Machine, diagnose faults, and rectify any fault that they find. 

• They are expected to resolve any issues at the work site without

interrupting the customer's business or daily activities. This must be done

effectively and in the shortest time possible. 

• Service engineers have to repair and service all the Machine and

equipment present in a company's manufacturing unit 

• They have to plan the servicing work in advance so the output of

the factory is not affected by the service work 

• They have to make detailed reports on all the work that is done

on each Machine

• They have to ensure that any parts that need replacing are

available in stock 

• They have to work on improving the performance of the Machine

• They also have to conduct safety checks on all the Machine or it

could prove to be dangerous for the workers working on them 

• They have to keep an inventory of equipment required for the

repair work 

• Service engineers have to know about all the latest Machine that

is available in the market 

• They have to inspect all the machines and make reports for the

management that whether or not new machines are required 

• Other Duties Perform given by Management and HOD .

• All Rules and Regulation of companies must be follow