Service Engineer

Job Title: Technical Consultant

Function: Sales Support

Reporting To: Manager

Base Location: As per requirement

Work Mode: Field Work

Education: Bachelor's degree in Electrical/ Diploma in Electrical

Experience (in years): 1-5 years

Notice Period: Immediate

No. of Vacancy: 01

Role Overview

Whitelion is seeking a skilled and customer-focused Technical Consultant to join our dynamic team. This individual will play a pivotal role in understanding clients' home automation needs and providing tailored solutions based on Whitelion's product offerings. The Technical Consultant will also be responsible for generating accurate quotations and guiding clients through the process of product installation, ensuring their requirements are met with precision.

Role Description

• Consulting on Home Automation Solutions: Engage with clients to assess their needs and recommend appropriate Whitelion home automation products and solutions.

• Generate Quotations and Verification: Prepare and verify detailed and accurate quotations based on client requirements and product specifications.

• Client Needs Assessment and Verification: Understand the unique requirements of each client and provide customized solutions to enhance their home automation experience.

• Site Layout Verification or Assessment: Conduct on-site or remote verification of the client’s layout to ensure it aligns with the provided quotation and recommended solutions.

• Solution Implementation: Provide technical advice and solutions for the installation and configuration of Whitelion products.

• Installation Recommendations: Offer recommendations to clients on the best practices and requirements for product installation, including any necessary infrastructure or setup adjustments.

• Servicing Support in Absence of Service Staff: In case a service person is unavailable, the consultant may be required to handle servicing responsibilities to ensure uninterrupted client support.

• Client Communication: Maintain regular communication with clients to ensure satisfaction, clarify queries, and update them on product status and delivery.

• Collaboration with Sales & Engineering Teams: Work closely with internal teams to ensure seamless product delivery, installation, and post-installation support.