Service Engineer- Solar

Job Title: Service Engineer – Dispatch & After-Sales Support

Department: Operations / Service

Location: Ahmedabad

Reporting To: Operations Manager / Service Head

Job Summary The Service Engineer – Dispatch & After-Sales Support is responsible for coordinating material dispatch, ensuring timely delivery, and providing effective after-sales technical support to customers. The role requires close coordination with the warehouse, vendors, site teams, and customers to ensure smooth operations and high customer satisfaction.

• Key Responsibilities Dispatch & Logistics Plan, coordinate, and monitor dispatch of materials as per project and service schedules
• Ensure correct material packing, labeling, and documentation before dispatch
• Coordinate with transporters and track material movement until delivery
• Maintain dispatch records, delivery challans, and stock movement logs
• Communicate with site teams regarding delivery timelines and material status
• After-Sales Service Handle customer complaints, service requests, and warranty claims
• Diagnose technical issues and provide remote or on-site support as required
• Coordinate with OEMs / vendors for replacement, repair, or technical clarification
• Ensure timely closure of service calls and maintain service reports
• Follow up with customers to confirm issue resolution and satisfaction
• Coordination & Reporting Coordinate with sales, installation, and project teams for smooth handover
• Prepare daily/weekly service and dispatch status reports
• Maintain service history, AMC records, and customer databases
• Ensure compliance with company processes and safety guidelines
• Required Skills & Competencies Basic to good technical knowledge of electrical / solar / industrial equipment
• Strong coordination and communication skills
• Ability to troubleshoot and resolve issues efficiently
• Familiarity with dispatch documentation and inventory processes
• Proficiency in MS Excel, email, and basic ERP/software systems
• Qualifications ITI/ Diploma / BE / BTech in Electrical, Mechanical, Electronics, or related field
• 1–3 years of experience in dispatch coordination and after-sales service (preferred)
• Key Attributes Customer-oriented approach
• Good problem-solving skills
• Ability to work under pressure and meet deadlines
• Willingness to travel for site visits when required