Business Process Specialist - Smart Metering Projects

Specialist Business Process

Responsibilities

1. Process Design, Governance & Field Operations

• Design, document, implement, and govern end-to-end business processes for AMISP smart metering projects, including:
  • Field surveys
  • Smart meter installations (Consumer, DT, and Feeder meters)
  • Inventory management for new meters and removed/old meters
  • Prepaid and postpaid metering workflows
• Establish SOPs, process controls, and governance frameworks to ensure standardization and compliance across projects.
• Align AMISP processes with DISCOM-specific operational practices, regulatory requirements, and contractual obligations to enable smooth field execution.

2. Digital Enablement & System Development

• Coordinate with System Integrators (SI) to design, develop, and enhance digital solutions for field operations through:
  • Web portals
  • Mobile applications
• Convert business and operational requirements into functional specifications for IT and SI teams.
• Support rollout, adoption, stabilization, and continuous improvement of digital platforms supporting survey, installation, QC, inventory, O&M, and reporting processes.

3. Stakeholder Management & Cross-Functional Coordination

• Act as a key coordination point with:
  • DISCOM SPOCs and Project Coordinators
  • Internal Project Teams
  • Digital / IT teams of AESL
  • System Integrators and vendors
• Understand and consolidate requirements related to process changes, system enhancements, and reporting needs.
• Ensure seamless alignment between DISCOM expectations and AMISP execution models.

4. Quality Control & Compliance

• Govern and manage Quality Control (QC) processes for smart meter installations through centralized QC teams.
• Define QC frameworks, validation rules, checklists, and escalation mechanisms.
• Monitor QC outcomes and drive corrective and preventive actions to improve installation quality and compliance.

5. Operations & Maintenance (O&M) Enablement

• Develop a clear understanding of Operations & Maintenance (O&M) requirements for smart metering projects.
• Design, implement, and monitor O&M processes including:
  • Complaint handling
  • Meter replacement
  • Preventive and corrective maintenance
• Ensure O&M processes are digitally enabled, well governed, and performance monitored.

6. MIS, Monitoring & Management Reporting

• Define and manage daily, weekly, and monthly MIS for project and management review.
• Coordinate with CPO Office, Planning Team, and PMG Team for MIS preparation, progress tracking, and dashboards.
• Ensure accuracy, consistency, and timeliness of reports used for monitoring, control, and governance of field operations.

7. OPEX Budget Management

• Prepare, monitor, and control OPEX budgets for AMISP project operations.
• Track cost drivers, identify optimization opportunities, and ensure adherence to approved budgets.

8. Central Invoice Processing & Financial Coordination

• Manage the Central Invoice Processing Team supporting AMISP projects.
• Oversee invoice collection, scrutiny, processing, and tracking from vendors and contractors.
• Coordinate with vendors for invoice clarifications and documentation completeness.
• Liaise with internal Finance and ABEX teams for invoice validation, booking, approvals, and timely payment processing.
• Coordinate closely with project teams to ensure alignment between executed work, approved quantities, contractual terms, and submitted invoices.
• Establish standardized invoice processing workflows, SLAs, controls, and MIS to ensure compliance, transparency, and timely payments.
• Support audits by ensuring documentation integrity and traceability.

9. Process Automation, AI & Continuous Improvement

• Identify and implement process automation opportunities using available digital tools and platforms.
• Drive continuous improvement initiatives to enhance operational efficiency and turnaround time.
• Explore and evaluate AI/ML use cases in smart metering, such as:
  • Installation quality validation
  • Anomaly and exception detection
  • Productivity and performance monitoring
  • Predictive insights for O&M activities

Key Skills & Competencies

• Experience working with DISCOMs, System Integrators, and large field operations
• Expertise in process design, governance, and digital transformation
• Hands-on expertise in  Excell, Power bi, analytical tools, MS Visio
• Strong stakeholder management and coordination skills
• Good knowledge of MIS, financial controls, and invoice processing
• Exposure to automation tools and AI/ML applications (preferred)

Qualifications

B. Tech in Electrical Engineer

MBA in Operation is preferable

Must have3 - 7 years of Experience 

Prior AMISP / Smart Meter / DISCOM project experience will be a strong advantage