Team Leader - Digital Sales Performance Support

Team Leader-PSO-Digital Sales-Digital Banking Kotak 811-Regional Sales

Role Name – TL-HO Performance Support Officer - Digital Sales

 

Department Digital Sales Reporting Relationship National Relationship Manager – Digital Sales Position Grade M2/M3

 

 

 

 

TL- Performance support officers (PSOs) are part of Digital Sales team. PSO vertical helps to provide customer service and query management physically at branches and digitally to mapped branches across India. The Role of Team Leader- PSO will be driving service at braches & digitally, co-ordination with branch & digital team with help of various MIS driven by his own team. Plus driving KRA and goal sheet of PSO. 

 

 

 

 

 

• To manage team of 12 to 15 people– team of service officers- who manages physical customer service at branch plus customer solution digitally to mapped branch on various customer issues related to freeze. 
• Recruitment/ Training/ On boarding process for team of PSO
• To help in driving  lead management discipline at field level for campaign leads as and when required with team
• To drive adoption of Kotak learning application at field level by conducting various training session for PSO & sales teams
• To support new joinee onboarding, IT asset management and data maintenance for exits / absconding employee. 
• To support teams with regular MIS Updates and analysis to help drive business
• Drive KRA of PSO & help them achieving their goal sheet
• Connect with various mapped branches thorough digitally and telephonically for all customer related issues.

 

 

 

 

• 3-5 years of experience in MIS or Sales Support Role
• Graduate/ post graduate
• Excellent skills on MS Excel & hands on experience of MS Office tools
• Digital Savvy with ability to Multi task
• Good communication skills
• Leadership experience will be preferred

 

 

Experience Level

Senior Level