Order to Cash (O2C) Operations Specialist

Team Member - O2C

Responsibilities

Operations Management: Manage timely and accurate invoice processing and collection, maintaining zero defects and adherence to SLAs and KPIs. Manage overall transaction volumes and ensure completion of all month-end closing activities, including bank reconciliations and open item resolution. This role demands strong control and a focus on minimizing operational risk.

Revenue and Lease Accounting: Ensure accurate revenue booking through system reconciliation and ensure compliant lease accounting (operating and finance) according to agreements and timelines. Regularly review lease documentation for accuracy and adherence.

Discount and Del Credere Process: Manage the accurate application and accounting of discounts and del-credere in line with company policies and relevant regulations.

Customer Service and System Support: Provide effective support for IT system enhancements and resolve system-related issues to ensure customer satisfaction.

Tax Compliance: Ensure 100% compliance with GST, TCS, and VAT across all O2C transactions through meticulous review of sales registers and tax reports. Monitor tax liability reconciliations and verify accurate customer clearing before month-end.

Quality and Compliance Assurance: Maintain up-to-date SOPs and ensure strict adherence to internal control frameworks, driving quality by promptly addressing errors and maintaining operational continuity.

Audit and Risk Management: Lead the closure of audit findings by implementing robust controls, updating risk registers, performing root cause analysis, and ensuring timely responses to audit queries with documented corrective actions.

Documentation and Reporting: Ensure timely preparation and maintenance of process documentation, SOPs, and audit-ready records. Drive accurate and compliant reporting across operational, tax, and revenue functions, including 26AS reconciliation and tax liability tracking. Support monthly MIS, control reports, and system-generated dashboards, ensuring alignment with regulatory and business requirements.

Process Improvement: Continuously assess and optimize processes by eliminating manual steps through Lean/Six Sigma methodologies and driving innovation-led improvements.

Change Management: Lead and actively participate in the integration of new acquisitions and entities into the O2C processes, ensuring seamless transitions and incorporating them into daily operations.

Stakeholder Engagement: Collaborate with Business Units, Tax, and IT teams to resolve issues, align on compliance, and maintain process integrity. Drive system improvements aligned with regulatory and business needs. Partner with cross-functional teams to reconcile inter-company differences and manage new business requirements, aligning with senior finance stakeholders through regular communication.

People Management: Drive individual and team development through targeted training and succession planning. Foster a positive and engaged team environment through recognition programs and regular communication. Manage non-standard team escalations, aligning with business leadership.

Team Development: Build a high-performing team. Set clear KPIs, track progress, and implement strategies for continuous improvement. Promote a respectful and safe workplace, lead collaborative and productive teams, and mentor for growth and success. Tracks and reports on key performance indicators (KPIs) for digital business success.

Digital mindset: Champions a digital mindset within the organization to drive innovation and competitiveness. Keep up with digital and AI advancements to enhance business and maintain competitiveness.

Qualifications

Educational Qualification:
MBA / Inter CA
Additional knowledge in SAP and Taxation Processes (preferred)

Work Experience:
8–10 years of relevant experience in O2C processes, taxation, stakeholder coordination, and SAP systems with similar functional exposure