Revenue Assurance Specialist

Team Member - Revenue Assurance

Responsibilities

Stakeholder Management: Engage with internal stakeholders such as Marketing, Commercial, Business Finance, and O2C teams to ensure alignment on collections, disputes, and billing issues. Represent the Revenue Assurance team in regular stakeholder meetings to discuss concerns, progress updates, and resolution plans.

Performance Monitoring: Monitor adherence to agreed SLAs and KPIs with internal business teams and ensure timely escalations where deviations occur. Ensure consistent delivery against metrics such as collection timelines, provisioning accuracy, and receivable ageing.

Audit & Risk Management: Ensure all audit requirements are met and queries related to revenue assurance are addressed effectively and within deadlines. Oversee tracking of customer-related exposures, including BG/SD shortfalls, overdue receivables, and potential risk accounts. Initiate preventive actions and mitigation strategies in coordination with relevant departments.

Compliance Management: Ensure adherence to internal revenue assurance policies, contract terms, and company procedures in all receivable-related activities. Review and improve compliance controls around revenue recognition, TDS, and interest disputes.

Documentation & Reporting: Review team outputs such as ageing reports, collection trackers, and reconciliation files to ensure accuracy and consistency. Oversee preparation of MIS dashboards, process health reports, and executive summaries for leadership.

Customer Concern Resolution: Intervene in escalated customer issues related to billing disputes, delayed payments, or reconciliation mismatches. Facilitate discussions between the team and stakeholders to resolve matters with customer satisfaction in focus.

Performance & Capability Building: Monitor team performance, identify training needs, and foster knowledge-sharing for improving individual and team productivity. Conduct regular reviews and provide mentoring to ensure a culture of ownership and accountability.

Team Development: Build a high-performing team. Set clear KPIs, track progress, and implement strategies for continuous improvement. Promote a respectful and safe workplace, lead collaborative and productive teams, and mentor for growth and success. Tracks and reports on key performance indicators (KPIs) for digital business success.

Digital mindset: Champions a digital mindset within the organization to drive innovation and competitiveness. Keep up with digital and AI advancements to enhance business and maintain competitiveness.

Qualifications

Educational Qualification:
Inter CA, MBA (finance) or M.com

Work Experience: 
5-6 years of experience in relevant field