Technical Support Executive

Answering and responding to inquiries, calls, emails, and chat messages from customers and colleagues. Troubleshooting computer systems. Diagnosing technological issues. Setting up accounts and providing access to computer systems.

• Answering and responding to inquiries, calls, emails, and chat messages from customers and colleagues
• Troubleshooting computer systems
• Diagnosing technological issues
• Setting up accounts and providing access to computer systems
• Providing training on how to use new software and hardware
• Solving problems or making minor repairs to computers and other technology
• Testing various components of a system to ensure they’re functional
• Making recommendations on how to improve an organization’s computer systems
• Installing, updating, and ensuring compatibility of software and hardware