Telecaller – Pharmaceutical Company

Location: Bodakdev, S.G. Highway, Ahmedabad, Gujarat

Employment Type: Full-time, Permanent

Experience: 0–2 years (Freshers encouraged to apply)

Salary: ₹15,000–₹18,000 per month + performance-based incentives

Education: Graduates preferred

Shift: Day Shift (e.g., 9:30 AM – 6:30 PM), Monday–Saturday

Company Overview

A well-established pharmaceutical manufacturer and PCD pharma franchise operator with over 30 years of experience. The company holds WHO‑GMP and ISO certifications and operates an innovative manufacturing facility near Ahmedabad.

Role Overview

As a Telecaller, you will be the first point of contact with healthcare professionals (doctors, clinics, pharmacies). Your main goal is to introduce and promote the company’s diverse product ranges—such as tablets, capsules, injectables, and nutraceuticals—and generate qualified leads for the field sales team.

Key Responsibilities

Make high-volume outbound calls to healthcare professionals to promote the product portfolio and franchise options.

Handle inbound inquiries, respond promptly to product-related questions, and record relevant lead information.

Manage CRM entries—log all calls, update lead statuses, and maintain accurate call records.

Follow up with potential leads to schedule meetings or convert them into sales orders.

Collaborate with sales and marketing teams to align outreach and meet targets.

Offer excellent customer support, address queries effectively, and escalate issues as needed.

Ensure compliance with pharmaceutical industry regulations, quality standards, and company procedures.

Required Skills & Qualifications

Education: Graduation preferred

Languages: Fluent in Gujarati and Hindi; basic proficiency in English essential

Communication: Clear, confident, and professional verbal skills

Technical: Comfortable with CRM software and MS Office tools

Experience: Prior exposure to telecalling, BPO, sales, or similar is advantageous

Interest: A genuine interest in the pharmaceutical and healthcare sector

Compensation & Benefits

Basic Salary: ₹15,000–₹18,000/month (depending on experience)

Incentives: Performance-driven incentives to reward target achievement

Growth Opportunities: Potential progression to roles in sales, marketing, or field support