Telecaller

Key Responsibilities:

• Make outbound cold calls to potential and existing customers from the provided database.
• Inform customers about latest jewellery collections, offers, discounts, and events at the showroom.
• Maintain and update customer records and call logs in the excel sheet.
• Follow up with customers regarding festive offers, new launches, and promotions.
• Handle basic customer queries regarding jewellery products, pricing, and schemes.
• Coordinate with the sales team for customer appointments and walk-ins.
• Build and maintain positive relationships with customers to increase repeat visits.

Required Skills:

• Strong communication and persuasion skills.
• Confident speaking ability in Gujarati and Hindi (English is Plus)
• Good customer handling and relationship-building skills.
• Basic knowledge of telecalling or sales processes.
• Ability to handle rejections and maintain a positive attitude.
• Basic computer knowledge (Excel, CRM, call logs).