Telecaller

• To handle all room reservations over digital media (Telephonic, WhatsApp etc.) for the Company

• To understand and pass on the Company’s accommodation policy on reservations and cancellations

• To handle external systems like channel manager, web booking engines, OTA extranets etc

• To co-ordinate with the channel manager, or software vendors for any rate or booking integration issues

• To get feedback on customer stays after their checkouts

• To raise and close any concerns raised by the customers during their stay over the call

• To handle all phone enquiries for reservation, Jungle Passes of the Company

• To sell the Jungle Passes to prospective customers over the calls and emails/ messages

• To handle reservations of Villa & Hotel categories from the Company offerings

• To handle any other business related to reservations as and when required

• To assist work towards revenue maximization on every front