Telecaller Cum Computer Operator

Roles & Responsibilities

*Make outbound calls to new potential clients to generate inquiries for solar cleaning, operation & maintenance (O&M), and service projects.

*Explain DrEtech’s services clearly and convert inquiries into site visits or meetings for the technical/operations team.

*Follow up with existing customers regarding solar project service status, cleaning schedules, and O&M updates.

*Explain company services, generate interest, and support the sales/O&M team.

*Maintain call logs, customer data, and follow-up records in CRM/Excel sheets.

*Handle inbound calls, address basic queries, and route calls to the concerned department.

*Coordinate with field technicians for site updates and daily task allocation.

*Ensure timely communication and maintain professional behavior with customers.

*Prepare service reports, daily MIS, attendance sheets, and data entry tasks.

*Maintain documentation for solar cleaning, O&M activities, and client records.

*Handle emails, scheduling, and administrative tasks.

Required Skills

*Required SkillsExcellent communication skills in Hindi & Gujarati (English added advantage).

*Good telephone etiquette and customer-handling skills.

*Ability to multitask and maintain accurate records.

*Basic MS Office / Excel knowledge.