Telecalling Executive

Key Responsibilities:

• Outbound Calling & Lead Generation: Initiating contact with potential students/parents from marketing databases, web inquiries, and referrals to promote courses and educational services.
• Counseling and Conversion: Providing detailed information on courses, fees, and admission procedures, acting as an educational counselor to convert leads into enrollments.
• Following Up: Consistently following up with interested candidates to nurture them through the admission lifecycle.
• CRM Management: Maintaining accurate, updated records of all calls, conversations, and lead statuses within a Customer Relationship Management (CRM) tool.
• Target Achievement: Meeting daily/monthly call quotas and enrollment targets.
• Objection Handling: Addressing inquiries, concerns, and objections regarding the course, faculty, or fees professionally.

Requirements:

• Experience: Previous experience in telesales, tele-calling, or counselling, preferably within the education sector.
• Skills: Exceptional communication skills in English and regional languages, strong persuasion skills, proficiency in MS Office
• Traits: Confident, patient, and able to work in a high-pressure, target-driven environment.