Telesales Executive

1. Communication Skills 📞Clear and confident speaking

• Ability to explain solar concepts in simple language
• Good listening skills to understand customer needs
• Handling objections politely

2. Product Knowledge ☀️Basic understanding of:

• How solar panels work
• Types of solar systems (on-grid, off-grid, hybrid)
• Savings on electricity bills
• Government subsidies and benefits

3. Lead Conversion Skills 💰Converting inquiries into site visits or sales

• Explaining ROI (Return on Investment)
• Creating urgency and interest
• Following up with leads regularly

4. CRM & Data Management 💻Using CRM software to track leads

• Updating call notes and customer data
• Managing daily call targets
• Common CRM tools include Zoho CRM and Salesforce.

5. Negotiation & Persuasion 🤝Handling price objections

• Explaining long-term savings vs upfront cost
• Convincing customers to schedule installations or meetings

6. Market Awareness 📊Understanding electricity tariff trends

• Awareness of solar competitors
• Knowledge of residential vs commercial solar customers

7. Follow-up & Relationship Building 🔁Regular follow-ups with interested customers

• Maintaining a friendly tone
• Turning inquiries into referrals

8. Target-Driven Mindset 🎯Achieving daily call targets

• Meeting monthly sales goals
• Staying motivated despite rejections