Telesales Executive

Job Description 

1. Outbound Calls:

o Call potential or existing customers to inform them about products or services.

o Follow up on leads generated by marketing teams.

o Convince customers to purchase products, book appointments, or subscribe to

services.

2. Inbound Calls:

o Handle incoming calls from customers.

o Provide information about products, services, or order status.

o Address customer queries, complaints, or requests.

3. Customer Relationship:

o Maintain good rapport with customers.

o Record feedback and escalate issues to the appropriate department.

4. Data Management:

o Update customer databases (CRM systems).

o Maintain call logs, details of inquiries, and outcomes.

5. Target Achievement:

o Meet daily/weekly/monthly call or sales targets.

o Assist in achieving overall business objectives.