Telesales refers to the process of selling products or services over the phone. It involves reaching out to potential customers, either through cold calling or following up on leads, and persuading them to make a purchase. Telesales representatives often work from call centers or remotely and use scripts, databases, and customer relationship management (CRM) tools to make their calls more efficient and productive

Telesales requires strong communication skills, persuasion, and the ability to handle rejections. It's often used in industries like retail, and financial services.

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