Job Title: Inside sales Consultant

Job Summary: As a Inside sales Consultant MY SOLAR, your role is to generate sales through phone calls, effectively communicate with customers, promote our products, and close sales. You will play a crucial role in boosting company revenue and ensuring customer satisfaction.

Company Overview: MY SOLAR is a leading manufacturer and supplier of solar protection devices and industrial electrical products. We focus on innovation and sustainable solutions to meet evolving energy needs.

Job Location: MY SOLAR, 604, 6th Floor, Kalp Business Park, Nr Kia Showroom, Opp. HP Petrol Pump, Nikol-Odhav Ring Road, Ahmedabad 382415, Gujarat.

Office Hours: Monday to Saturday, 9:30 AM to 6:30 PM

Number of Vacancies: 10 Positions

Relevant Industry Experience: 2+ years in Inside sales, customer service, or telemarketing, preferably in the solar, electrical, or manufacturing sector.

Educational Qualifications:

• High School Diploma or equivalent (Required)
• Bachelor’s Degree in Marketing, Sales, or Business Administration (Preferred)
• Proficiency in English and Hindi (Required)

Key Responsibilities:

• Conduct outbound sales calls to prospective and existing customers.
• Handle incoming inquiries and provide detailed product information.
• Explain product features, benefits, and pricing.
• Maintain an up-to-date customer database and record all interactions in CRM.
• Overcome customer objections and close sales.
• Follow up on leads, inquiries, and pending orders.
• Ensure customer satisfaction with post-sales support.
• Achieve daily, weekly, and monthly sales targets.
• Work with other departments to resolve customer concerns.
• Participate in sales campaigns and promotional activities.

Key Skills:

• Excellent verbal communication and listening skills.
• Strong persuasion and negotiation abilities.
• Customer-focused with problem-solving skills.
• Proficiency in MS Office tools and CRM software.
• High energy and ability to manage multiple calls daily.
• Patience and resilience in handling objections.
• Strong organizational skills for tracking customer interactions.

Must-Have and Nice-to-Have Skills:

Must-Have Skills:

• Ability to achieve sales targets
• Strong communication and objection-handling skills
• Ability to close sales over the phone
• Skilled in follow-ups and lead conversions

Nice-to-Have Skills:

• Basic product knowledge
• Familiarity with CRM tools
• Understanding of customer service etiquette
• Knowledge of basic sales principles

Key Result Areas (KRAs):

• Sales Conversion Rate: Convert a high percentage of calls into successful sales.
• Customer Satisfaction: Provide excellent service to maintain happy customers.
• Call Volume: Meet or exceed the required daily call targets.
• Lead Follow-Up: Ensure all leads are followed up promptly and effectively.
• Sales Target Achievement: Consistently achieve or surpass assigned sales targets.

Key Responsibility Indicators (KRIs):

• Daily Call Volume: Number of calls made each day.
• Sales Conversion Rate: Percentage of calls resulting in sales.
• Customer Satisfaction Score: Feedback from customers on service quality.
• Lead Conversion Time: Time taken to convert a lead into a sale.
• Sales Revenue: Total revenue generated through telesales.

Reports Preparation and Management:

• Daily Call Log (Daily)
• Sales Conversion Report (Weekly)
• Customer Satisfaction Feedback Report (Monthly)
• Lead Follow-Up Report (Weekly)
• Sales Target Achievement Report (Monthly)

Database Management:

• Customer Contact Database: Maintain contact details for leads and customers.
• Call Logs: Record inbound and outbound call history.
• CRM Database: Track interactions and sales progress.
• Sales Records: Record successful sales transactions.
• Lead Follow-Up Database: Ensure timely follow-ups with potential clients.

Do’s and Don’ts:

DO’s:

• Maintain a positive attitude on every call.
• Follow up on all leads and customer requests.
• Provide accurate and consistent product information.
• Maintain detailed call records in CRM systems.
• Strive to achieve or exceed monthly sales targets.

DON’Ts:

• Do not ignore customer complaints or inquiries.
• Avoid missing deadlines for callbacks.
• Do not share misleading or false information.
• Avoid leaving CRM data incomplete.
• Do not delay follow-ups or lead handling.

Additional Terms:

• Flexibility: Handle a variety of calls and client types effectively.
• Communication: Maintain professional and clear communication at all times.
• Time Management: Prioritize tasks to meet daily and monthly targets.
• Customer Focus: Provide a seamless and positive experience for all clients.

Benefits:

• Weekly Off: Sunday
• Leave Benefits: CL, PL, SL, and festival holidays.
• Recognition Program: Regular employee rewards and recognition.
• Skill Training: Opportunities for professional growth.
• Departmental Training: Tailored programs for team success.
• Work-Life Balance: Supportive environment encouraging personal and professional growth.