Telesales Executive

1.Existing Customer Management

• Maintain relationships with all existing customers via phone, WhatsApp, email.
• Receive daily orders from customers & enter into ERP/Excel.
• Understand customer product requirements (type, size, colour, quantity).
• Provide price confirmations and product availability updates.
• Solve common customer issues (dispatch, quality, delay, quantity mismatch).
• Take feedback after every dispatch.
• Track customer buying history and ensure repeat orders.
• Share new products, offers, schemes, and updates.
• Retain inactive clients by re-engaging them.

2.New Customer Development

• Generate new leads through calls, inquiry lists, exhibitions, references, online portals, and social media.
• Make introduction calls and maintain lead sheet.
• Share catalog, company profile, samples, and price list with new prospects.
• Convert leads into customers with follow-ups.
• Maintain inquiry-to-order conversion report.
• Coordinate for new customer onboarding (KYC, GST, address, transporter details).

3.Sales Order Management

• Prepare Sales Order (SO) and get approval from Sales Manager.
• Confirm delivery date after checking production status.
• Coordinate with production team for order planning.
• Track order progress and update customers proactively.
• Update clients if any delay or shortage.
• Maintain daily order tracking sheet.

4.Dispatch & Logistics Coordination

• Check stock availability with store department.
• Prepare dispatch instruction sheet.
• Coordinate with dispatch team for packing and loading.
• Confirm transporter availability and rates.
• Share LR copy, E-way bill, and dispatch details with customers.
• Support customers with delivery tracking.
• Handle transit issues (damage, wrong item dispatch, delay, etc.).

5.Billing & Payment Follow-Up

• Prepare invoice request for accounts department.
• Share invoices with customers daily.
• Track payment due dates and credit periods.
• Perform payment follow-up politely but firmly.
• Resolve debit note, credit note, short payment, and TDS issues.
• Maintain payment collection report.
• Coordinate with accounts for reconciliation issues.

6.Customer Complaint Handling

• Receive issues related to quality, quantity, or delivery.
• Log complaints into system and follow internal SOPs.
• Coordinate with QC, production, and dispatch team.
• Provide resolution and maintain customer satisfaction.
• Prepare complaint summary report monthly.

7.Administrative & Back Office Work

• Maintain all sales documents: price lists, catalogues, customer master sheet.
• Manage daily email communication & What’s App groups.
• Update ERP/Excel with orders, dispatches, payments, inquiries.
• Prepare daily, weekly, and monthly sales reports.
• Maintain sales dashboard for management.
• Assist in documentation for audits, certifications, tenders.
• Coordinate for sample dispatches.
• Maintain customer gift/scheme records.

8.Coordination with Internal Departments

• Production: for order planning, priority jobs.
• Store: for stock availability.
• Dispatch: for packing & transport.
• Accounts: for invoicing & payment updates.
• Purchase: for customer-specific items.
• Management: for reports and MIS.

9.MIS & Reporting

• Daily sales order report.
• Daily follow-up and inquiry status report.
• Weekly sales projection report.
• Monthly sales achievement report.
• Outstanding payment report.
• Complaint resolution report

·        Understanding Of Furniture Hardware Products

·        Good communication (Hindi, Gujarati, and English)

·        Target-oriented with a positive attitude

·        Basic computer skills (Excel, WhatsApp, email)

·        Experience In B2B Sales, Particularly With Furniture Manufacturers, Hardware Retailers of Distributors

·        Strong field sales and negotiation skills.

Capable Of handling Price discussions, Bulk Orders And Closing Deals Efficiently

• Experience in the hardware, furniture fittings, or related industry.

• Familiarity with online B2B platforms (IndiaMART, Trade India, etc.).

• Ability to work independently and meet deadlines.

• Basic knowledge of digital marketing is a plus.