Telesales Representative

About the job

Company Description:

AAKUNA is a Brisbane-based end-to-end automation expert, specialising in tailored web, mobile, and cloud software solutions that drive business growth. With an emphasis on quality and efficiency, we deliver complex projects with competitive pricing models. Our team is committed to attracting and retaining top-tier development talent, ensuring exceptional outcomes for our clients across various industries.

Job Summary:

We are looking for an enthusiastic Telesales Representative to contribute in generating sales appointment for our company. You will be responsible for creating appointments over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business

Responsibilities :

• Contact potential customers to inform them about a product or service
• Answer questions about products or the company
• Ask questions to understand customer requirements and create the lead
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Keep records of calls and sales and note useful information

Requirements and skills:

• Proven experience as telesales representative or other sales role
• Proven track record of successfully meeting sales quota over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

Rewards: Base pay + Incentives

Shift-timings 4.30am - 1.30pm (IST)